Internet is quickly becoming the preferred tool for consumers to interact and communicate. The key to good customer care is communication, both with your customers and your staff.... Every communication with the customer is vitally important.

A satisfied customer will return time and again and recommend your store to others. Just one incident, which results in one dissatisfied customer, could multiply the damage to your reputation when they complain about your store to other customers.

Make sure your procedures and systems are working efficiently, as this will ultimately save the customer time and money. Deal with queries and issues efficiently and learn from them. There may be areas of your business you need to improve. CARES is a web based application written in Java adopting the J2EE framework and relational database as the information database. CARES is robust and scalable due to the adoption of J2EE framework. Using open technologies such as Java and MySQL DB, it is hardware independent and operating system independent. Your investment in CARES will be protected and non-proprietary. It will lower the organisation's total cost of ownership (TCO).
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